Previous incidents

We had a quick 3-minute outage in production where prequalification services didn’t work due to untimely updates to Experian keys. The root issue was that updated credentials weren’t deployed immediately, causing temporary authentication errors.

We’ve now updated our deployment process to handle breaking changes like this during scheduled after-hours maintenance to avoid future hiccups. We apologize for any inconvenience this may have caused and are committed to ensuring smoother deployments...

A recent deployment to production encountered an issue where database changes were not fully applied due to a new step in our database providers deployment process that was not yet part of our standard procedure. This caused some application processes to be affected and may have led to missed updates from lender webhooks, impacting data synchronization with our platform. We have since updated our deployment process to include this step and are working to automate it in our CI pipeline to prev...